If a product is defective we will replace it or refund the purchase price.  All replacements/refunds must be requested within 30 days of merchandise receipt.  If it is a wholesale account and they wish to return items you must first make a formal request via e-mail or phone, then if there is no problem with the merchandise a 20% restocking fee may be applied.

Return & Refund Policy

Thank you for shopping at ADK Fragrance Farm.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns
You have 30 calendar days to return an item from the date you received it.
All replacements/refunds must be requested within 30 days of merchandise receipt.  If it is a wholesale account and they wish to return items you must first make a formal request via e-mail or phone, then if there is no problem with the merchandise a 20% restocking fee may be applied.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

Contact Adirondack Fragrance Farm
1551 State Highway 72 Potsdam NY 13676
(315) 265-1776

We are open 8 – 4  EST Monday through Friday and  Saturday 10-4 EST